Privacy Policy

Last updated: 28 August 2026

This policy explains what personal information Jon Low Studios collects when you use jonlow.com or book a photography session, why we collect it, and what we do with it. It is written to meet the Malaysian Personal Data Protection Act 2010 (PDPA).

Who we are

Jon Low Studios is a wedding and portrait photography business based in the Klang Valley, Malaysia, shooting in Kuala Lumpur, Selangor, Langkawi and beyond. The site owner and data controller is Jon Low. You can reach us at info@jonlow.com.

What we collect

Information you give us. When you fill in the enquiry form, email us, or message us on WhatsApp, we collect your name, email address, phone number, wedding or session date, venue or location, and anything else you choose to tell us about your plans. If you book, we also collect billing details needed to raise an invoice and a contract.

Information collected automatically. Like most websites, we log basic technical data: IP address, browser type, device type, pages viewed, and the site that referred you. This comes from standard server logs and analytics.

Photographs. Photographs taken during a shoot are personal data. They are covered by your booking agreement as well as this policy.

Why we use it

We use your information to reply to enquiries and send quotes, plan and deliver the shoot, issue invoices and keep accounting records, send gallery links and delivery notices, and keep the website working and secure. We use it to send occasional updates only if you have asked for them.

Legal basis and consent

We process your data because you gave it to us to get a quote or a service, because we need it to perform the contract you signed, or because Malaysian law requires us to keep records such as invoices. Where consent is the basis, for example marketing emails or publishing your photographs, you may withdraw it at any time by writing to us.

Publishing your photographs

We sometimes publish images from a shoot in our portfolio, blog, or social media. Your booking agreement sets out whether you have agreed to this. If you would prefer your images stayed private, tell us in writing and we will remove them from public view. Images already printed or already distributed by third parties cannot always be recalled.

Who we share it with

We do not sell your personal data. We share it only with service providers who help us run the business: our web host, email provider, online gallery and file delivery platform, payment gateway, accounting software, and album or print suppliers when an order needs your details. Each of these gets only what they need. We also disclose data when the law or a court order requires it.

Some of these providers store data outside Malaysia. Where that happens, we choose providers who apply comparable protection.

How long we keep it

Enquiries that do not become bookings are kept for up to 24 months, then deleted. Booking records, contracts and invoices are kept for seven years to meet tax and accounting rules. Edited galleries are kept for at least 12 months after delivery. Original camera files are archived for as long as our storage allows and are not guaranteed beyond the delivery period stated in your agreement.

Cookies

The site uses cookies for basic functions, caching and traffic measurement. You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.

Security

Files and galleries sit behind password protected or link protected accounts, and the website runs over HTTPS. No system is perfectly secure, so we cannot promise absolute safety, but we take reasonable steps to protect what you give us.

Your rights

Under the PDPA you may ask for a copy of the personal data we hold about you, ask us to correct anything wrong, ask us to limit how we use it, or withdraw consent. Write to info@jonlow.com and we will respond within 21 days. If you are not satisfied, you may complain to the Personal Data Protection Commissioner of Malaysia.

Children

We do not knowingly collect data from anyone under 18 without a parent or guardian involved. Photographs of children at family sessions are handled under the parent or guardian’s agreement.

Changes

We may update this policy. The date at the top shows the current version. Material changes will be announced on this page.

Contact

Questions about this policy, or a request about your data: info@jonlow.com.